- Visual access to agent and their screen(s) simultaneously (just like the manager walking the floor next to the agent. Supports dual screens for supervisors and agents)
- Agent engagement (paying attention, viewing screen, on task- historical and real-time tracking)
- Facial evaluation – emotional tracking of agent behavior (happy-green, angry-red)
- Data Breach and Compliance for the WFH workspace (live notification and tracking when 1 or more people are looking at account and customer data within viewing area)
- One on One and Team visual coaching between manager(s) and agent(s)
- Data Privacy (No storing of customer PII/PHI and no storing of agent/supervisor images or recordings)
- Enhanced Pagination (allows supervisors to select which agents appear on their front page and allows agents who need their supervisor’s attention to raise their hand and move to the front page for easy and intuitive viewing)